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GHB BANKING SOLUTIONS
In-app chat
The primary support channel. Available 24/7 across global time zones. AI triage for common questions, with seamless escalation to a human agent. Average human response time: under 3 minutes.
Help & Information / BANKING SOLUTIONS
Reach a human, not a maze - from anywhere.
Contact - Reach a human, not a maze - from anywhere.
GHBGulf Horizon Bank
Product informationExplore GHB account features, product benefits and pricing. Eligibility and applicable product terms and conditions govern each service.
PRODUCT OVERVIEW
Contact
Explore the full product and service specifications below.
PRODUCTS & SERVICES
Every feature. Every detail.
All product tiers, fee figures and operating capabilities from your GHB source specification are presented below in full.
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GHB BANKING SOLUTIONS
Phone
+971 4 551 2255. Contact our team for personal, business and international enquiries. International calling rates may apply.
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GHB BANKING SOLUTIONSEmail
[email protected] for account and customer support. [email protected] for general enquiries. [email protected] for partnerships.
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GHB BANKING SOLUTIONS
Offshore client support
A dedicated offshore client support team, available 24/7 across time zones, for clients served under GHB's DIFC/ADGM entity. In-app chat, an international phone line, and email. Relationship managers for offshore Private and Corporate clients, available virtually or in person at GHB Experience Centres in Dubai.
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GHB BANKING SOLUTIONS
Complaints
A dedicated complaints portal in the app and on the website. GHB intends to commit to acknowledging every complaint within 2 business days and resolving it within 15 business days, in line with CBUAE consumer-protection expectations for onshore clients and DFSA or FSRA complaints-handling rules for offshore clients. Onshore clients may escalate unresolved complaints to the CBUAE; offshore clients may escalate to the DFSA or FSRA as applicable.
Rates, eligibility, coverage and service availability are subject to authorisation and the relevant product terms. Refer to Legal & Regulatory Information for important details.
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